Refund policy

We have a 14-day return policy, which means you have 14 days after receiving your item to request a return. 

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at info@vitrine.nyc. 

You can always contact us for any return question at info@vitrine.nyc. 

Damages and issues 

Because nearly all of our inventory is vintage, wear and tear is to be expected. Please inspect your order upon reception and contact us immediately if the item is damaged in transit or if you feel the wear and tear is out of line with the photos or item descriptions.

Unfortunately, we cannot accept returns on sale items or gift cards.